The admin stuff.
Passwords, subscriptions, refunds and your data. Tap a question to open it.
I forgot my password
On the login screen tap Forgot Password?, enter the email on your account, and follow the link we send. If it does not arrive within a few minutes, check spam, then email support@navfi.money from that address.
Manage or cancel my subscription
Where you cancel depends on who bills you.
- Subscribed on iPhone: Settings → Apple ID → Subscriptions → NavFi → Cancel. Only Apple can cancel or refund an App Store subscription.
- Subscribed on the web: cancel from the subscription settings in the app, or email support@navfi.money from the address on your account.
Either way you keep full access until the end of the period you paid for, and you are not charged again.
Refunds
We do not refund partial periods or unused time. Cancelling is how you stop paying. We do refund duplicate charges, billing errors and failures on our side. Email the charge date and amount to support@navfi.money. Full details in the Refund Policy.
Delete my account
In the app: Settings → Delete Account → choose a reason → Delete permanently. It takes effect immediately and cannot be undone. Already uninstalled? Email support@navfi.money with the subject "Account deletion request" from the email on your account.
Subscribed through Apple? Cancel there first. Deleting your NavFi account does not stop Apple billing you. See the full deletion page.
Is my data safe?
NavFi protects your information with bank-level encryption. Bank logins go to Plaid, never to us, so we never store your banking credentials. And we never sell your data. Read the Privacy Policy for the full picture.
Using NavFi on more than one device
Sign in with the same email on any device and your route comes with you. Changes sync across phone, tablet and web.
Other topics.
A real person will get back to you.
Account issues, billing questions, bug reports, or a route that does not add up. Email us or grab a time on the calendar and we will sort it out together.
